Privacy Policy

At Oeno How we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU
2016/679). This Privacy Policy explains how we collect, use, and safeguard your information.

Data we collect

We may collect the following types of personal data:

Identification data: name, surname.
Contact details: email, phone number.
Billing information: address, VAT details, payment details (processed securely by third-party providers such as banks or Viva).
Booking details: type of tasting/event, date, number of participants.
Technical data: IP address, cookies, browsing behavior (for website functionality and analytics).

We do not intentionally collect data from children under 16 years of age.

Use of data

We use your personal data only for purposes such as:

Managing and confirming your bookings.
Communicating regarding services.
Issuing invoices and fulfilling legal/tax obligations.
Improving our services and website.
Sending newsletters or promotions (only if you have given explicit consent).

Legal basis

Your data is processed on one or more of the following legal grounds:

Performance of a contract (e.g., processing your booking).
Compliance with legal obligations (e.g., tax laws).
Legitimate interest (e.g., service improvement).
Consent (e.g., for newsletters).

Data retention

We keep your personal data only for as long as necessary:

Booking and invoicing data: for as long as required by Greek tax law (usually 10 years).
Marketing communications: until you withdraw your consent.
Technical/cookie data: according to browser and cookie settings.

Sharing data

We do not sell or rent your personal data. Data may only be shared with:

Trusted payment providers (e.g., banks, Viva.com).
Website service providers (e.g., hosting, analytics).
Public authorities, if required by law.

All partners are required to comply with GDPR and ensure adequate data protection.

Your Rights

Under GDPR, you have the right to:

Access your personal data.
Request correction or deletion of data.
Restrict or object to processing.
Data portability (receive your data in a structured format).
Withdraw consent at any time (for data processed on the basis of consent).
File a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

Our website uses cookies to:

Ensure basic functionality (bookings, forms).
Improve user experience.
Collect analytics on website usage.

You can control or disable cookies through your browser settings.

Data Security

We use appropriate technical and organizational measures (such as HTTPS, secure servers, limited access) to protect your data against loss, misuse, or unauthorized access.

Contact Information

Contact us at info@oenohow.gr if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy.